Q: How long does the installation process take?
A: For a 5KW On Grid System or smaller, installation typically takes 3 to 5 days to complete.
Q: What payment methods do you accept?
A: We accept cash, post-dated checks, and credit cards. A minimum 20% down payment is required for cash and check payments. Installment plans with interest rates are available through BDO and Metrobank, while other credit cards can be used for straight payments.
Q: Can I select which appliances use solar energy?
A: For Hybrid Solar Systems, you can choose specific appliances to run on solar power. For Grid-Tied Systems, the energy is distributed centrally throughout the entire building.
Q: How does Net Metering function?
A: Net-metering connects your solar installation to the electrical grid. Any excess power generated is fed back into the grid, and you receive credits on your electricity bill for this contribution.
Q: Do you conduct site visits before installation?
A: Site visits are not mandatory. We can typically assess your location remotely using Google Earth and photographs, though on-site visits can be arranged upon request.
Q: What warranty coverage do you provide?
A: We offer comprehensive warranties on our systems. Sunphase panels come with: 1-year minimum warranted power output of 98.0% with maximum annual degradation of 0.45%; 25-year warranted power output of 87.2%; 12-year product warranty; and 30-year linear power warranty.
Q: What happens during power outages?
A: For grid-tied installations, the system automatically shuts off during power outages for safety reasons and resets once utility power is restored.
Q: How does rain affect solar power generation?
A: Solar power production decreases during rainy conditions, but the system continues to operate at 10-30% of its normal capacity.
Q: How many panels are included in your packages?
A: The number of panels varies depending on the system size. Our smallest package includes 4 solar panels.
Q: What are the dimensions and weight of your panels?
A: Complete technical specifications including size and weight details for each brand can be found on our Download Page, which contains full data sheets.