Q: Why are your services more expensive than other plumbers?
A: The company explains that their higher pricing reflects their use of licensed and insured teams, quality materials, and 24/7 support. They caution that cheaper services often lack guarantees and may lead to repeated expenses.
Q: Are you a company or individual plumbers?
A: They confirm being a legitimate company with a head office, established processes, and a team of certified plumbers.
Q: Are your services affordable for residential customers?
A: Yes, they offer flexible packages for homeowners with pricing starting from ₱4,500 for basic drain cleaning and custom quotes for larger jobs.
Q: How do I book and what deposit is required?
A: Booking can be done via phone or online form. They require a 60% downpayment of the total price to begin work, with the balance payable upon completion.
Q: What is your turnaround time?
A: For Metro Manila and Central Luzon, standard response time is 2-4 hours, with emergency requests handled within minutes.
Q: Do you offer warranties?
A: Yes, they provide a 30-day warranty on both labor and parts, with free repairs if the same issue recurs.
Q: What payment options do you accept?
A: They accept cash, GCash, bank transfers, and invoice billing for corporate clients.
Q: Do you offer preventive maintenance plans?
A: Yes, they provide monthly or quarterly maintenance contracts for both residential and commercial clients to prevent major repairs.
Q: Are your materials and equipment safe?
A: Yes, they use food-grade and eco-friendly sealants and chemicals, along with quality heavy-duty siphoning machines.
Q: Are you available on weekends and holidays?
A: Yes, they operate 24/7 including weekends and holidays, though emergency surcharges may apply during off-peak hours.
Q: What is your ocular inspection process and fee?
A: They offer onsite ocular visits for thorough assessment and expert recommendations. The fee is ₱1,500 within Metro Manila and ₱2,000 for locations beyond 10km from Metro Manila, which may be deductible from the total service cost if proceeding.
Q: How do I schedule an inspection?
A: Customers can call or use the online booking form specifying inspection only. The company will schedule the visit and provide a detailed proposal and quote afterward.