Q: Why are your services more expensive than other plumbers?
A: The company explains that their higher pricing reflects their use of licensed and insured teams, quality materials, and 24/7 support, contrasting with cheaper services that may lack guarantees and potentially lead to repeated costs.
Q: Are you a company or individual plumbers?
A: They confirm being a legitimate company with a head office, established processes, and a team of certified plumbers.
Q: Are your services affordable for residential customers?
A: Yes, they offer flexible packages for homeowners with pricing starting as low as ₱4,500 for basic drain cleaning and custom quotes for larger jobs.
Q: How do I book and what is the deposit requirement?
A: Booking can be done via phone or online form, requiring a 60% downpayment of the total price to start work, with the balance due upon completion.
Q: What is your turnaround time?
A: Standard response time is 2-4 hours for Metro Manila and Central Luzon, with emergency requests handled within minutes.
Q: Do you offer warranties?
A: Yes, they provide a 30-day warranty on both labor and parts, with free repairs if the same issue recurs.
Q: What payment options do you accept?
A: They accept cash, GCash, bank transfers, and invoice billing for corporate clients.
Q: Do you offer preventive maintenance plans?
A: Yes, they provide monthly or quarterly maintenance contracts for both residential and commercial clients to prevent major repairs.
Q: Are your materials and equipment safe?
A: Yes, they use food-grade and eco-friendly sealants and chemicals, along with heavy-duty siphoning machines.
Q: Are you available on weekends and holidays?
A: Yes, they operate 24/7 including weekends and holidays, with emergency surcharges for off-peak hours but guaranteed fast service.
Q: What is the process and cost for ocular inspection?
A: They offer onsite ocular visits for thorough assessment and expert recommendations, with fees of ₱1,500 within Metro Manila and ₱2,000 for locations 10km or more beyond, deductible from total service cost if proceeding.
Q: How do I schedule an inspection?
A: Customers can call or use the online booking form specifying inspection only, after which the company schedules the visit and provides a detailed proposal and quote.