Q: Why are your services more expensive than other plumbers?
A: The company explains that their higher pricing reflects their use of licensed and insured teams, quality materials, and 24/7 support, contrasting with cheaper options that may lack guarantees and lead to repeated expenses.
Q: Are you a company or just individual plumbers?
A: They confirm being a legitimate company called Tubero Specialists Plumbing Services with a head office, established processes, and a team of certified plumbers.
Q: Are your services affordable for residential customers?
A: Yes, they offer flexible packages for homeowners with basic services starting at affordable rates and custom quotes for larger jobs.
Q: How do I book and what is the deposit requirement?
A: Booking can be done via phone or online form, requiring a 60% downpayment of the total price to start work, with payment completed after job completion.
Q: What is your turnaround time?
A: Standard response time is 2-4 hours for Metro Manila and Central Luzon, with emergency requests handled within minutes.
Q: Do you offer warranty on your work?
A: Yes, they provide a 30-day warranty on both labor and parts, with free repairs if the same issue recurs.
Q: What payment options do you accept?
A: They accept cash, GCash, bank transfers, and invoice billing for corporate clients.
Q: Do you offer preventive maintenance plans?
A: Yes, they provide monthly or quarterly maintenance contracts for both residential and commercial clients to prevent major repairs.
Q: Are your materials and equipment safe?
A: Absolutely, they use food-grade and eco-friendly sealants and chemicals along with quality heavy-duty siphoning machines.
Q: What about weekends or holidays?
A: They operate 24/7 including weekends and holidays, with emergency surcharges for off-peak hours but guaranteed fast service.
Q: What is the process and cost for ocular inspection?
A: They offer onsite ocular visits for thorough assessment with fees of ₱1,500 within Metro Manila and ₱2,000 for locations beyond 10km, deductible from total service cost if proceeding.
Q: How do I schedule an inspection?
A: Simply call or use the online booking form specifying inspection only, after which they'll schedule a team visit and provide a detailed proposal.