Q: Why are your services more expensive than other plumbers?
A: The company explains they use licensed and insured teams, quality materials, and provide 24/7 support, contrasting with cheaper services that may lack guarantees and potentially lead to repeated costs.
Q: Are you a company or individual plumbers?
A: They confirm being a legitimate company with a head office, developed processes, and a team of certified plumbers.
Q: Are services affordable for residential customers?
A: Yes, with flexible packages for homeowners starting at ₱4,500 for basic drain cleaning and custom quotes for larger jobs.
Q: How do I book and what deposit is required?
A: Booking is via phone or online form with a 60% downpayment required to start work, with balance paid upon completion.
Q: What is your turnaround time?
A: Standard response time is 2-4 hours for Metro Manila and Central Luzon, with emergency requests handled within minutes.
Q: Do you offer warranties?
A: Yes, 30-day warranty on labor and parts with free repair if the same issue recurs.
Q: What payment options do you accept?
A: Cash, GCash, bank transfer, and invoice billing for corporate clients.
Q: Do you offer preventive maintenance plans?
A: Yes, monthly or quarterly maintenance contracts for residential and commercial clients to prevent major repairs.
Q: Are your materials and equipment safe?
A: Yes, using food-grade, eco-friendly sealants and chemicals with quality heavy-duty siphoning machines.
Q: Are you available on weekends and holidays?
A: Yes, 24/7 service including weekends and holidays with emergency surcharges for off-peak hours.
Q: What is the ocular inspection process and fee?
A: Onsite visits for thorough assessment with fees of ₱1,500 within Metro Manila or ₱2,000 beyond 10km, deductible from total service cost if proceeding.
Q: How do I request an inspection?
A: Call or use the online booking form specifying inspection only, after which they schedule a team visit and provide a detailed proposal.