Q: Why are your services more expensive than other plumbers?
A: The company explains that their team is licensed and insured, they use quality materials, and provide 24/7 support. They note that cheaper services often lack guarantees and may lead to repeated expenses.
Q: Are you a company or individual plumbers?
A: They confirm being a legitimate company called Tubero Specialists Plumbing Services with a head office, established processes, and a team of certified plumbers.
Q: Are your services affordable for residential customers?
A: Yes, they offer flexible packages for homeowners with package pricing starting as low as ₱4,500 for basic floor drain cleaning and custom quotes for larger jobs.
Q: How do I book and what is the deposit requirement?
A: Booking can be done by phone or through their online form. They require a 60% downpayment of the total price to start work, with the balance paid upon job completion.
Q: What is your turnaround time?
A: For Metro Manila and Central Luzon, standard response time is 2-4 hours. Emergency requests receive response within minutes.
Q: Do you offer warranty on your work?
A: Yes, they provide a 30-day warranty on both labor and parts. If the same issue recurs, they return for free repairs.
Q: What payment options do you accept?
A: They accept cash, GCash, and bank transfers. Corporate clients can use invoice billing.
Q: Do you offer preventive maintenance plans?
A: Yes, they provide monthly or quarterly maintenance contracts for both residential and commercial clients to prevent major repairs.
Q: Are your materials and equipment safe?
A: Yes, they use food-grade and eco-friendly sealants and chemicals, along with quality heavy-duty siphoning machines.
Q: Are you available on weekends and holidays?
A: Yes, they operate 24/7 including weekends and holidays, though emergency surcharges may apply during off-peak hours.
Q: What is the process and cost for ocular inspection?
A: They offer onsite ocular visits for thorough assessment and expert recommendations. Inspection fee is ₱1,500 within Metro Manila, with an additional ₱500 for locations 10km or more beyond Metro Manila. This fee may be deductible from the total service cost depending on agreement.
Q: How do I schedule an inspection?
A: Customers can call or use the 'Book Now' form, specifying they want an inspection first. The company will schedule and send a team for the ocular visit, after which customers receive a detailed proposal and quote.