Q: Why are your services more expensive than other plumbers?
A: The company explains that their higher pricing reflects their use of licensed and insured teams, quality materials, and 24/7 support, contrasting with cheaper services that may lack guarantees and potentially lead to repeated expenses.
Q: Are you a company or individual plumbers?
A: Tubero Specialists is a legitimate company with a head office, established processes, and a team of certified plumbers, not just individual contractors.
Q: Are your services affordable for residential customers?
A: Yes, they offer flexible packages for homeowners with basic services starting at ₱4,500 and custom quotes for larger jobs.
Q: What is your turnaround time?
A: For Metro Manila and Central Luzon, standard response time is 2-4 hours, with emergency requests handled within minutes.
Q: Do you offer warranties?
A: Yes, they provide a 30-day warranty on both labor and parts, with free repairs if the same issue recurs.
Q: What payment options do you accept?
A: They accept cash, GCash, bank transfers, and offer invoice billing for corporate clients.
Q: Do you have preventive maintenance plans?
A: Yes, they offer monthly or quarterly maintenance contracts for both residential and commercial clients to prevent major repairs.
Q: Are your materials and equipment safe?
A: Yes, they use food-grade and eco-friendly sealants and chemicals, along with quality heavy-duty siphoning machines.
Q: Are you available on weekends and holidays?
A: Yes, they operate 24/7 including weekends and holidays, though emergency surcharges may apply during off-peak hours.
Q: What is your inspection process and fee?
A: They offer onsite ocular visits for thorough assessment with fees of ₱1,500 within Metro Manila and ₱2,000 for locations beyond 10km from Metro Manila, which may be deductible from total service costs.