Q: Why are your services more expensive than other plumbers?
A: The company explains that their team is licensed and insured, they use quality materials, and provide 24/7 support. They note that cheaper services often lack guarantees and may lead to repeated expenses.
Q: Are you a company or just individual plumbers?
A: They confirm they are a legitimate company called Tubero Specialists Plumbing Services with a head office, developed processes, and a team of certified plumbers.
Q: Are your services affordable for residential customers?
A: Yes, they offer flexible packages for homeowners with pricing starting as low as ₱4,500 for basic drain cleaning and custom quotes for larger jobs.
Q: How do I book and what is the deposit requirement?
A: Booking can be done by phone or through their online form. They require a 60% downpayment of the total price to start work, with the balance paid upon job completion.
Q: What is your turnaround time?
A: For Metro Manila and Central Luzon, standard response time is 2-4 hours, with emergency requests handled within minutes.
Q: Do you offer warranty on your work?
A: Yes, they provide a 30-day warranty on both labor and parts. If the same issue recurs, they will return for free repair.
Q: What payment options do you accept?
A: They accept cash, GCash, and bank transfers. Corporate clients can use invoice billing.
Q: Do you offer preventive maintenance plans?
A: Yes, they provide monthly or quarterly maintenance contracts for both residential and commercial clients to prevent major repairs.
Q: Are your materials and equipment safe?
A: Absolutely, they use food-grade and eco-friendly sealants and chemicals, along with quality heavy-duty siphoning machines.
Q: What about weekends or holidays?
A: They are open 24/7 including weekends and holidays, with an emergency surcharge for off-peak hours but guaranteed fast service.
Q: What is the process and cost for ocular inspection?
A: They offer onsite ocular visits for thorough assessment. The fee is ₱1,500 within Metro Manila and ₱2,000 for locations 10 km or more beyond Metro Manila. This fee may be deductible from the total service cost if you proceed.
Q: How do I request an inspection?
A: Simply call or use their online booking form specifying inspection only. They will schedule and send a team for the ocular visit, after which you'll receive a detailed proposal and quote.