Q: How do I subscribe to SAVER24?
A: First-time users should read the terms and conditions on the website, complete the registration form, agree to the terms, and wait for payment instructions.
Q: What services are included in the subscription?
A: The subscription covers free urgent light works up to two times per month, discounted medium and heavy works, and services in electrical, plumbing, carpentry, and handyman areas, including air conditioning, lighting, plumbing issues, and repairs to tiles, walls, ceilings, cabinets, and windows.
Q: What are the labor rates for chargeable services?
A: Labor is charged at PHP 500 per hour per technician, with the goal of completing services within an hour.
Q: What is considered light works?
A: Light works are minor repairs that can typically be fixed within an hour using basic tools, such as small plumbing or electrical issues and basic carpentry.
Q: What are medium and heavy works?
A: These refer to more complex tasks requiring specialized equipment and longer time, like major plumbing repairs, electrical rewiring, or extensive carpentry.
Q: Are materials included in the subscription?
A: No, property owners are responsible for material costs. If SAVER24 purchases materials on behalf of the owner, a 10% fee based on the original receipt is added.
Q: What areas does SAVER24 serve?
A: Service is available within Metro Manila and nearby southern provinces of Metro Manila.
Q: Is customer service available 24/7?
A: Customer support is available 12/7 from 8:00 AM to 8:00 PM via chat and phone for assessments, with on-site visits possible beyond business hours if needed.