Q: What is the cost to send a Balikbayan Box?
A: Prices begin at $58 for drop-off of a regular box, with detailed rates available on their website.
Q: How can I request an empty Balikbayan Box?
A: Empty boxes cost $10 each and can be requested by calling their toll-free number or scheduling delivery online.
Q: How long does shipping a Balikbayan Box to the Philippines take?
A: Shipping typically takes 1 to 3 months, depending on the destination island, with potential delays during peak seasons like Christmas.
Q: Is my Balikbayan Box insured?
A: Each package is insured for up to $200 against total loss, with additional insurance available at $5 per $100 of value.
Q: What should I do if my Balikbayan Box is delayed?
A: You can check the shipment status online or inquire through their website for updates.
Q: What are common reasons for delays in Balikbayan box shipping?
A: Delays can occur due to port congestion, high shipping volumes during peak seasons, customs clearance issues, weather events, transshipment delays, regulatory changes, trucking strikes, and delivery challenges.
Q: What payment methods do you accept?
A: They accept credit cards, Zelle, PayPal, Venmo, Bitcoin, cash, and checks.
Q: Can I send a small box or pouch?
A: Yes, small boxes or pouches can be shipped, with air cargo options available for faster delivery.
Q: Do you ship Balikbayan boxes from the Philippines to the USA?
A: Yes, they handle shipments from the Philippines to the USA, including boxes and full containers, with delivery times of 45 to 70 days depending on customs and destination.
Q: Can I ship items from Amazon or eBay to the Philippines?
A: Yes, using their PH Shopper Program, you can ship items purchased from online stores like Amazon or eBay to the Philippines.
Q: What are the sizes of Balikbayan Boxes?
A: They offer regular (24x18x18 inches) and jumbo (24x18x24 inches) boxes, and also accept boxes from other companies.
Q: What items are not allowed in a Balikbayan Box?
A: Prohibited items include firearms, explosives, drugs, perishable food, pirated media, and other items restricted by Philippine customs.