Q: Do you wash my clothes together with other people's clothes?
A: No, each order is processed separately to ensure hygiene and quality.
Q: What is the turnaround time?
A: Clothes are delivered within 24 hours for both walk-in and pickup/delivery orders.
Q: How are your services priced?
A: At branches, pricing is per load with a maximum of 7 kilos. For pickup/delivery, it is charged per kilo.
Q: What locations do you service?
A: They operate in Metro Manila, Palawan, and Siargao. Customers can visit their website for specific branch locations.
Q: Can I provide my own detergent?
A: No, they only use Ariel and Downy to maintain world-class quality standards.
Q: How do I order a pickup and delivery?
A: Orders can be placed through Viber, Facebook, or Instagram.
Q: What are your business hours?
A: Each branch has different operating hours; customers should check the Google profile of their preferred branch.
Q: What payment methods do you accept?
A: They accept cash, GCash, and all QR Ph-associated banks.
Q: Do you have a minimum charge?
A: For pickup and delivery, the minimum order is P200. There is no minimum for walk-in orders.
Q: How do I contact you for suggestions and complaints?
A: Send an email to info@weclean.com.ph for assistance.