Q: Do you wash my clothes together with other people's clothes?
A: No, each order is processed separately to ensure hygiene and maintain quality standards.
Q: What is the turnaround time?
A: Clothes are delivered within 24 hours for both walk-in and pickup and delivery orders.
Q: How are your services priced?
A: At branches, pricing is per load with a maximum of 7 kilos. For pickup and delivery, charges are per kilo.
Q: What locations do you service?
A: WeClean operates in Metro Manila, Palawan, and Siargao. Customers can visit weclean.om.ph/branches to find the nearest location.
Q: Can I provide my own detergent?
A: No, customers cannot provide their own detergent. The company uses only Ariel and Downy to ensure world-class quality.
Q: How do I order a pickup and delivery?
A: Orders can be placed through Viber, Facebook, or Instagram.
Q: What are your business hours?
A: Business hours vary by branch. Customers should check the Google profile of their preferred branch for specific hours.
Q: What payment methods do you accept?
A: Accepted methods include cash, GCash, and all QR Ph-associated banks.
Q: Do you have a minimum charge?
A: For pickup and delivery, the minimum order is P200. There is no minimum for walk-in orders.
Q: How do I contact you for suggestions and complaints?
A: Contact via email at info@weclean.com.ph, where a dedicated team will address requests.