Q: How do I schedule garment pickup and delivery?
A: New customers need to create an account, while existing customers can log in to select pickup and delivery time slots. The system saves addresses for future convenience, and customers receive confirmation emails once time slots are secured.
Q: Can I schedule delivery if I dropped off garments at your location?
A: Yes, customers can arrange for delivery or choose self-pickup to inspect cleaned garments with a Care Expert.
Q: How can I discuss stains with cleaning professionals?
A: In-person consultation is recommended for discussing stains and care options. Alternatively, customers can call or schedule a Messenger chat with their dedicated Care Expert.
Q: What makes Hydroclean Technology safer than traditional dry-cleaning?
A: Traditional dry-cleaning uses toxic chemicals like perchlorethylene, which is classified as industrial waste and linked to health risks. Hydroclean Technology uses biodegradable, non-toxic agents that create zero hazardous waste or emissions.
Q: How does Reviva differ from regular laundry services?
A: Reviva specializes in meticulous care for delicate garments requiring extra attention, while regular laundry services handle everyday items. The company recommends using complementary services for basic laundry and reserving Reviva for special garments.
Q: What is the Reviva Process?
A: It's a 5-step garment care system using Hydroclean Technology, performed by trained and certified Care Experts who ensure quality through inspection, treatment, washing, finishing, and final inspection.
Q: What happens if I'm unsatisfied with the service?
A: Customers can contact their Care Expert to address concerns, and the company will repeat the cleaning process if necessary to ensure satisfaction.