Q: What payment methods do you accept?
A: We currently only accept cash payments, which are made after the cleaning service is completed and the customer has inspected the work.
Q: What is your cancellation policy?
A: Customers may cancel scheduled cleanings with at least 24 hours notice without penalty. Cancellations with shorter notice may incur additional charges.
Q: How many cleaners will be sent to my location?
A: We typically assign one housekeeper per 100 square meters of space. Customers can request additional cleaners for an extra fee, or request specific housekeepers based on availability.
Q: Do you require contracts?
A: No, we don't require contracts, though we do provide invoices for our services.
Q: Do I need to be present during cleaning?
A: Cleaning is usually performed with the owner present, though specific arrangements can be discussed.
Q: Are your housekeepers properly trained?
A: Yes, all our housekeepers are certified professionals who receive supervision before, during, and after service.
Q: Do you offer consultations?
A: Yes, we provide consultations where our custodial technicians can help determine which services best fit your needs and budget.