Q: Do clients need to provide any cleaning materials?
A: All cleaning materials and solutions are included in the service. Clients can inform the company of any special requests or preferred cleaning products when confirming their booking.
Q: How can clients book services?
A: Clients can get a free quote, select a date, and reserve a slot. To finalize the booking, a 50% downpayment or full payment is required, accepted via G-Cash and Unionbank transfers only; cash payments are not accepted for safety and record-keeping purposes.
Q: In which areas does the company operate?
A: Clean Place PH serves all major cities in Metro Manila, nearby provinces, and Metro Cebu, including specific areas like Caloocan, Malabon, Navotas, Valenzuela, Quezon City, Marikina, Pasig, Taguig, Makati, Manila, Mandaluyong, San Juan, Pasay, Parañaque, Las Piñas, Muntinlupa, Pateros, and other selected locations.
Q: What are the guidelines for cancellations and rescheduling?
A: Clients can reschedule by notifying the company at least two days before the confirmed date. For complete cancellations, a 30% refund of the initial payment is provided, but cancellations on the day of the project result in forfeiture of the down payment.
Q: Why is client presence recommended at the start and end of cleaning services?
A: Being present ensures quality assurance through comprehensive inspections before and after cleaning, maintaining service excellence and reducing the need for additional work.
Q: Does the company offer a subscription program?
A: Yes, a subscription program is available, offering savings of up to 30% per square meter. Clients can contact the company to learn more and set up a personalized service plan.
Q: Is there a transportation fee?
A: Yes, a mobilization fee is charged to cover transport for cleaning experts, solutions, and equipment to and from the location, ensuring safety and minimizing exposure.